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Policy statement

The policy of our organization is aimed at continuously meeting the expectations of the internal and external environment of SKIPP Creative Video Agency BV.

The policy's primary ambition is to create the greatest possible added value for our customers and to contribute to achieving their strategic goals and ambitions. “We help companies grow.”

To achieve this, our policy places a high focus on selecting, retaining and increasing the knowledge and skills of our employees. Securing and continuously improving our quality management system, in accordance with the conditions described in the ISO 9001 standards, is essential.

Policy objectives

With regard to quality, SKIPP Creative Video Agency BV's policy is aimed at:

  • monitoring and optimizing customer satisfaction and customer focus;
  • increasing the knowledge and skills of employees in the organization;
  • continuing to meet the requirements set by law and regulations;
  • monitoring external and internal quality and continuously improving processes;
  • contributing to clarity in the organization by establishing responsibilities, authorities, procedures and working methods in the field of quality;
  • promoting clarity in our work, which brings out the power of our work methodology and contributes to our success;
  • providing services in accordance with the stated requirements and focusing on a healthy balance between risks and opportunities;
  • Creating a safe working environment for all our employees and stakeholders;
  • Realizing our ambitions to be a sustainable company where we make conscious choices to achieve a balance between People, Planet and Profit.

The management of SKIPP Creative Video Agency BV keeps its employees informed of this policy and the resulting agreements. It monitors the implementation of this policy and makes adjustments where necessary. The objectives and KPIs are drawn up annually and presented in an annual plan that is communicated to all employees. The objectives and KPIs are monitored, evaluated and adjusted immediately where necessary during the various MT meetings.

A final evaluation of performance takes place once a year via the management review. Relevant parts of the reporting are available both internally and externally to interested parties.

SKIPP Creative Video Agency BV wants processes such as those expressed or referred to in the employee manual to be carried out as such by its employees. All employees and third parties who carry out work on behalf of SKIPP Creative Video Agency BV support this policy based on their own responsibility and commitment to the quality of our organization and our services.

The management ensures that this policy statement is evaluated and possibly revised at least every three years.

Information is essential for both the functioning of our business operations and for the competitive position and value added in our products and services. Consider, for example, a film concept, film scripts with competitively sensitive information, personnel information or passwords. On the one hand, we want to protect this information and store it safely. On the other hand, it must also be possible to work with this information.

The management of SKIPP Creative Video Agency BV has therefore chosen that the management system of SKIPP Creative Video Agency BV must also meet a number of additional security requirements in addition to the ISO 9001 standard.

Information should be seen as an aspect or characteristic of a process. Examples:

  • information from the customer that is needed to create a video or animation goes with the order flow;
  • information about the customer is in a customer file and in mailings to share information;
  • an email in which the customer confirms the order is part of the agreement;
  • performance reviews lead to reports and personnel files.

    There is also information that we do not work with directly, but that is essential. Think of:
  • the deed of incorporation of SKIPP Creative Video Agency BV;
  • the backup of a server; and then again and back up;
  • agreements in an employment contract or general terms and conditions of delivery;


We then have to take the information carriers or media into account. A backup is on a hard drive or on our secure in-house backup servers. Information is in various mail boxes, such as sent items, deleted items and received items from various colleagues.

All in all, the question for SKIPP Creative Video Agency BV is how processes and their information are handled. The choices in process control largely depend on the requirements of customers, other stakeholders and legal guidelines. In addition, SKIPP Creative Video Agency BV also takes its own measures. These are described in our context analysis.

Naturally, the management of SKIPP Creative Video Agency BV is ultimately responsible for correct implementation as part of the general management system. The management together with the management team periodically carries out risk analyses, investigates opportunities, measures the results of processes and proposes improvements during our management reviews.

The employees are responsible for the correct implementation of procedures within their position and work area. In addition to the fact that they must have knowledge of the management system, our ICT and internet regulations, and the article on confidentiality from our employee handbook, are also an essential part of this.


Statement of Applicability

SKIPP Creative Video Agency BV wants to meet the requirements of the ISO 9001:2015 standards.

This gives us one integrated management system for the entire organization for all relevant information.

Measuring the results of processes and the acceptance of risks are expressed in our context analysis in which both the risk analysis and the stakeholder analysis are described.

Creative video agency contact

Leon Toeset
Creative Director

SKIPP Creative Video Agency 

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